jubahbolaPrivacy Policy

This page describes what we collect when you use jubahbola and how we keep that data protected. We at jubahbola take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables, we collect personal and transactional data. We use this data only to operate your account, verify your identity, process your withdrawals, and comply with local law.

We do not sell your data to third parties. We do not share your personal information with advertisers or data brokers. We store your documents securely and encrypt all sensitive information. Our privacy policy applies to all users of jubahbola in supported jurisdictions, including players in Jakarta, Surabaya, Bandung, Medan, and Semarang.

Read this policy carefully to understand our data handling practices, your rights, and how to contact us if you have questions or want to request access to your data.

What data we collect on jubahbola

We collect different types of data when you use jubahbola. When you create an account, we collect your full name, email address, phone number, date of birth, and residential address. We also collect a government-issued ID (KTP, passport, or driver's license), a recent utility bill or bank statement showing your name and address, and a selfie holding your ID. This data is required for account verification and compliance with local regulations.

When you deposit or withdraw, we collect payment information: the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer details), the date and time, and the transaction reference number. We also record your IP address, device type, browser, and approximate location (based on IP geolocation, not GPS). We do not store your bank account number or credit card number—payment processors handle that data, not jubahbola.

When you play on jubahbola, we record your gameplay data: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live roulette, blackjack, etc.), how much you wager, the outcomes, and the time you played. We use this data to calculate your account balance, settle your wagers, and detect suspicious activity. We also collect browser cookies to remember your login status and language preference.

How we use your data on jubahbola

We use your data to verify your identity before your first deposit. We compare your submitted ID against our compliance database to confirm you are who you say you are. We use your address to confirm you are in a supported jurisdiction. We do not share this data with third parties unless required by law (e.g., if a court orders us to disclose your information).

We use your payment information to process deposits and withdrawals. We review all withdrawals to confirm the destination account matches your verified identity and registered payment method. This prevents fraud and protects your funds. We share your transaction data with our payment processors (e.g., the bank or e-wallet provider you used) so they can process your transfer. They are contractually required to keep your data confidential.

We use your gameplay data to calculate your account balance and settle your wagers. We also monitor for suspicious patterns (e.g., rapid large bets followed by large withdrawals, or collusion between accounts) to detect fraud and money laundering. If we detect suspicious activity, we may freeze your account pending investigation. We use your IP address and device information to prevent account takeover and detect unauthorized access.

Data security and encryption on jubahbola

We store all your personal data on encrypted servers. Your password is hashed (not stored in plain text) so even our staff cannot read it. Your ID, address proof, and selfie are encrypted and stored separately from your account details. We use industry-standard TLS (Transport Layer Security) encryption when you log in or submit data through our website.

Our servers may be located outside your jurisdiction. Data protection laws vary by country. By using jubahbola, you consent to your data being stored on servers outside Indonesia if necessary for platform operations. We apply the same security standards regardless of server location. We perform regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them.

• We encrypt all stored personal data and payment information.
• We use TLS encryption for all data in transit (login, deposits, withdrawals).
• We hash your password so it cannot be read by anyone, including jubahbola staff.
• We limit staff access to personal data to those who need it for account support or compliance review.
• We perform security audits regularly and fix vulnerabilities promptly.
• We do not store your full bank account number or payment card number.

Third-party processors and data sharing

We work with third-party service providers to operate jubahbola. These include payment processors (banks and e-wallet providers), hosting providers (server companies), and compliance software vendors. We share only the minimum data necessary with each provider. For example, we share your payment information with your bank or e-wallet provider so they can process your transfer—they do not see your gaming history or personal ID.

We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your email or phone number with third parties for marketing purposes. We may be required by law to disclose your information to government agencies (e.g., tax authorities, law enforcement). If we receive a legal request for your data, we review it carefully and comply only if the request is valid and proper.

Payment processors

We share your payment information (name, amount, transaction ID) with banks and e-wallet providers to process deposits and withdrawals.

Hosting providers

We store your encrypted data on third-party servers. Hosting providers can see encrypted data but cannot read it without the decryption key.

Legal requests

We disclose your information only if required by law (court order, government agency). We do not voluntarily share data with authorities.

Your rights and data access on jubahbola

You have the right to access your personal data stored on jubahbola. Contact our support team to request a copy of your account information, verification documents, and transaction history. We will provide this data in a readable format within one business day. You also have the right to correct inaccurate data: if your address or phone number has changed, update it in your account settings or contact our support team.

You have the right to delete your account and request deletion of your personal data. We will close your account immediately. However, we may retain your data for seven years after account closure to comply with financial regulations and audit requirements. We cannot delete data that is required by law. Once your account is closed and the retention period expires, we permanently delete all your personal information.

Cookies and tracking on jubahbola

We use cookies to improve your experience on jubahbola. Cookies are small text files stored on your device that remember your login status, language preference, and gameplay history. These cookies are necessary for the platform to function: without them, you would need to log in every time you visit jubahbola. We do not use cookies to track you outside jubahbola or to share your browsing data with third parties.

You can disable cookies in your browser settings, but this may prevent you from logging in to jubahbola. We do not use third-party tracking pixels or analytics that follow you across the internet. We may use anonymized analytics (e.g., how many users played Mahjong Ways today) to improve our platform, but this data is aggregated and cannot identify you personally.

Data retention and deletion on jubahbola

We retain your account data for as long as your account is active. Once you close your account, we retain your data for seven years to comply with financial regulations (anti-money-laundering rules, tax requirements). After seven years, we permanently delete all your personal information. We do not retain data longer than necessary to operate your account or comply with law.

If you request data deletion before the seven-year period expires, we will anonymize your data (remove your name and contact details) rather than fully delete it, so we can still comply with regulatory requirements. You can contact our support team to request data deletion or ask questions about our retention policy.

Contact us about privacy on jubahbola

Our jubahbola support team handles privacy inquiries. If you have questions about how we collect, use, or protect your data, contact us during business hours (9:00 AM to 11:00 PM Jakarta time, seven days a week) via email or live chat. We respond to all privacy requests within one business day. Common inquiries include requests to access your data, update your account information, or delete your account.

We also accept Data Subject Access Requests (DSARs) from players in jurisdictions with data protection laws. If you believe we have misused your data or violated this privacy policy, contact our support team. We take all privacy complaints seriously and investigate thoroughly.

This privacy policy applies to all players on jubahbola in supported jurisdictions. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on jubahbola. Your continued use of the platform after a change constitutes acceptance of the updated policy.